JOB STRAIN AND TURNOVER INTENTIONS: EVALUATING IMPACT OF EMOTIONAL EXHAUSTION AND PERCEIVED SUPERVISOR SUPPORT IN THE CONSTRUCTION INDUSTRY OF PAKISTAN

Abstract

Turnover has been one of the major concerns for organisations since the start of the industrial revolution. Construction project managers and supervisors bear greater job strain (JS) than other fields because of tight deadlines and budgets. This study examines the role of JS in the determination of employees' Turnover Intentions (TIs) with mediating and moderating role of Emotional Exhaustion (EE) and Perceived Supervisor Support (PSS) respectively, specifically in projectized construction organisations in Pakistan. Data for this quantitative study from 181 middle management employees from construction enterprises of Northern Punjab was collected through a questionnaire. The statistical analysis carried out using Baron & Kenny method confirmed that in projectized construction organisations of Pakistan, EE strongly mediates the relationship between JS and TIs. Contrarily, the analysis also indicated that such organisations lack a hypothesised buffering role of PSS between EE and TIs. Conclusively, it has been recommended that employers conduct focused training to determine the well-being of their staff and take extra measures to lessen the JS of employees. This study aims to provide a base for future research on JS and TIs in projectized organisations operating in developing countries. Furthermore, it will help define suitable turnover policies for employees of various sectors and organisations.

Bibliography Entry

Razzaqi, Sarwat, Haider Ali Shams, and Tariq Feroze (2022) “Job Strain and Turnover Intentions: Evaluating Impact of Emotional Exhaustion and Perceived Supervisor Support in the Construction Industry of Pakistan” ISSRA Papers. 14: 1-17.